AS400 / RPG Support Analyst – Montreal, QC

Required skillsets: 

• Experience on AS400 programming - RPGLE, RPG, SQL, CL, CLLE

• Good understanding of batch processing

• Exposer to Debug, ROBORT SCHEDULER

• Free Format SQL programming

• Providing production support and development to applications running in batch and handling job abends

• Good to have knowledge on ServiceNow, Wealth Management Experience 

Roles & Responsibilities: 

• Diagnosis and Resolution

• Acknowledge receipt and start to investigate, diagnose, and analyze the L3 application incident

• Cooperate with client group for investigation diagnosis and analysis of L3 application incident

• Provide temporary solution or a permanent solution to the incident which eliminates the root cause of the incident

• Documentation and Reporting

• For a Priority 1 or Priority 2 incident – tracking status unit resolution of the incident 

• L3 support team to provide updates and reports to client once every 60 minutes

• For each Incident/Change/Problem Management request raised, the support team shall update the Incident/Change/Problem Management documentation with detailed description of the incident and resolution achieved