Sailpoint Architect – Toronto, CA

Skills and Responsibilities:

 Ensure documentation is created / verified and issues are documented along with

resolutions

 Direct server Health Checks before and after patching for validation

 Manage creation of tickets for support to resolve issues identified during server health

checks

 Direct OS- level patching and remediation activities as defined in the application-level

remediation plan

 Perform monthly patching using HPSA tool and/or manually as required to remediate

outstanding vulnerabilities (Windows specific)

 Perform patching utilizing tools and processes defined by TD to meet established

forecasts (Linux)

 Provide daily update to PA on change schedule/implementation to track progress

 Troubleshoot escalated issues that arise during system reboots or remediation until the

problem is deemed non-trivial

 Open incident tickets with client support team for system issues that occur because of

reboot or remediation that were deemed non-trivial after initial troubleshoot

 Own ticket creation for all changes to be performed on servers for assigned applications.

(Windows specific)

 Schedule events and load patching tool based on monthly patching matrix. (Windows

specific)

 Perform server Health Checks before and after patching for validation. (Linux specific)

 Perform OS level patching as defined in the run book provided by client

 Troubleshoot and escalate issues that arise during system reboots or remediation until

the problem is deemed non-trivial